Support

Email [email protected] and a real person will reply. Tell us what happened and what Mac and card you're using — it helps us help you faster.

Common questions

My card doesn't show up

Try a different card reader or the SD slot on your Mac, and make sure the card is fully inserted. If your Mac offers to initialize or format the card, click Ignore — don't format it. Shotback can still scan a card your Mac says it can't read.

Moving your license to a new Mac

Deactivate the license in Shotback on the old Mac, then activate it on the new one. Lost the old Mac? Email us and we'll reset it.

Where do recovered files go?

You choose the destination when you save. Pick a folder on your Mac or another drive — never the card you're recovering from.